Concept ProjectAI & Automation
Intelligent Customer Service
An AI assistant that answers common questions and routes conversations to the right person.
Concept Project — Created for demonstration purposes.
Objective
Reduce repetitive questions for the support team while keeping a human available for complex cases.
Demonstration solution
An assistant trained on the company’s own information, with clear rules for when to transfer to a person and a log of every conversation in the CRM.
Proposed scope
- Question mapping
- Assistant configuration
- Handoff rules
- CRM logging
Planned technologies
AI language modelsWhatsApp Business APICRM integrationAutomation workflows
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